Order Cancellation Policy

1. Introduction

This Order Cancellation Policy outlines the terms and conditions under which you can cancel orders placed on BoringLabel.com. We understand that circumstances may require you to cancel an order, and we aim to make this process as smooth as possible while maintaining operational efficiency.

2. Cancellation Eligibility

2.1 Basic Requirements

Orders can be cancelled if:

• The order has not been shipped
• Cancellation request is properly submitted
• Order is not marked as "non-cancellable"
• Order status permits cancellation
• Customer verification is successful

2.2 Non-Cancellable Orders

The following orders cannot be cancelled:

• Orders that have been shipped
• Custom or personalized orders
• Special production orders
• Flash sale items marked as "non-cancellable"
• Orders in final packaging stage

3. Order Status Definitions

3.1 Cancellable Statuses

• Order Placed
• Payment Confirmed
• Order Confirmed
• Processing
• Quality Check Pending

3.2 Non-Cancellable Statuses

• Packaging
• Shipped
• Out for Delivery
• Delivered
• Return Requested
• Returned

4. Cancellation Process

4.1 How to Cancel

Primary method:

• Visit your account dashboard
• Locate the order
• Click "Cancel Order" button if available
• Select cancellation reason
• Submit request

Alternative method:

• Email hello@boringlabel.com
• Include order number
• State cancellation reason
• Await confirmation

4.2 Required Information

• Order number
• Customer name
• Registered email address
• Contact number
• Reason for cancellation
• Items to be cancelled (for partial cancellation)

4.3 Verification Process

We verify cancellation requests by:

• Matching order details
• Confirming account ownership
• Checking order status
• Validating payment information
• Reviewing shipping status

5. Refund Process

5.1 Payment Refunds

For cancelled orders:

• Full refund if not shipped
• Original payment method used
• Processing time: 5-7 business days
• Bank processing time additional
• Confirmation email sent

5.2 Refund Methods

Based on original payment:

• Credit/Debit Card: 5-7 business days
• Net Banking: 3-5 business days
• UPI: 1-3 business days
• Wallet: 24-48 hours
• Other methods: As applicable

6. Contact Information

For cancellation-related queries:

Royal Textiles
Ground Floor, H No 2184/A-5-5, Om Trilok Compound
Sonale, Thane, Bhiwandi
Thane, Maharashtra, 421302
India
Email: hello@boringlabel.com