Refund Policy

1. Introduction

At BoringLabel.com, we want you to be completely satisfied with your purchase. This Refund Policy outlines our procedures and requirements for returns and refunds. Please read this policy carefully before making a purchase.

2. Refund Eligibility

2.1 Basic Requirements

To be eligible for a refund, your item must be:

• Returned within 7 days of delivery
• In its original packaging with seal unbroken
• Unworn and unwashed
• Free from stains, odors, or damage
• Accompanied by the original tags and labels
• Accompanied by the original purchase receipt

2.2 Non-Refundable Items

The following items are not eligible for refund:

• Used or worn garments
• Washed or cleaned items
• Items with broken seals
• Items with removed tags
• Items with stains, damage, or alterations
• Intimate wear (undergarments)
• Sale items marked as "Final Sale"
• Customized or personalized items

3. Condition Requirements

3.1 Original Packaging

• Product seal must be intact and unbroken
• All original tags must be attached
• Security tags (if any) must be untampered
• Product box/packaging must be undamaged
• All accessories must be included

3.2 Product Condition

Items must be:

• Completely unused
• Free from wear marks
• Free from stains or discoloration
• Free from odors
• Free from pet hair
• Free from alterations

4. Exceptions to Standard Policy

4.1 Damaged or Defective Items

If you receive a damaged or defective item:

• Report within 24 hours of delivery
• Provide clear photos of damage/defect
• Keep original packaging
• Do not attempt to wash or repair
• Full refund or replacement provided

4.2 Wrong Items

If you receive an incorrect item:

• Report within 24 hours of delivery
• Provide order details
• Keep original packaging
• Do not use the item
• Full refund or correct item provided

4.3 Size Issues

For size-related returns:

• Original condition requirements apply
• Tags must be attached
• Seal must be unbroken
• Exchange for different size preferred
• Shipping costs may apply

5. Refund Process

5.1 Initiating a Return

• Email hello@boringlabel.com within 7 days of delivery
• Include:
  • Order number
  • Reason for return
  • Photos of item in original condition
  • Preferred refund method
• Wait for return authorization
• Follow provided return instructions

5.2 Return Shipping

• Customer is responsible for return shipping costs
• Use tracked shipping method
• Package items securely
• Include return authorization number
• Keep proof of shipping
• Insurance recommended for high-value items

5.3 Inspection Process

Upon receipt, we will:

• Verify return timeframe
• Check package contents
• Inspect item condition
• Verify original tags/packaging
• Document any issues
• Make refund determination

6. Refund Processing

6.1 Approved Refunds

For approved returns:

• Original payment method will be refunded
• Processing takes 5-7 business days
• Payment gateway processing time additional
• Shipping costs not refunded
• Return shipping costs not refunded

6.2 Partial Refunds

May be issued when:

• Items show signs of use
• Components are missing
• Original packaging is damaged
• Delayed return notification
• Special handling required

6.3 Refund Rejection

Refunds may be rejected if:

• Return period has expired
• Item shows signs of use
• Seal is broken
• Tags are removed
• Item is washed/cleaned
• Item is damaged/stained
• Original packaging is missing
• Original packaging is damaged

7. Special Circumstances

7.1 Bulk Orders

• Standard policy applies
• Partial returns accepted
• Each item checked individually
• Bulk discount may be adjusted
• Processing time may be longer

7.2 Gift Returns

• Gift receipt required
• Store credit issued
• Original purchaser notified
• Gift pricing maintained
• Exchange option available

7.3 Sale Items

• Final sale items not returnable
• Regular sale items: 7-day return
• Original price credited
• Store credit may be offered
• No price adjustments

8. Dispute Resolution

8.1 Return Disputes

If return is rejected:

• Photo documentation provided
• Written explanation given
• Appeal process available
• Third-party verification option
• Customer service mediation

8.2 Escalation Process

• Request review
• Provide additional documentation
• Customer service evaluation
• Management review
• Final determination

9. Additional Information

9.1 Exchanges

• Available within return period
• Subject to stock availability
• Original condition required
• Shipping costs may apply
• Price differences adjusted

9.2 Store Credit

• Valid for 1 year
• Transferable
• No cash value
• Applicable to full price items
• Cannot be combined with other offers

10. Contact Information

For refund-related queries:

Royal Textiles
Ground Floor, H No 2184/A-5-5, Om Trilok Compound
Sonale, Thane, Bhiwandi
Thane, Maharashtra, 421302
India
Email: hello@boringlabel.com